AirParcel
Support
Something wrong, a question, or a letter that did not arrive? Write to us
and a person reads it.
Email:
info@airparcel.app
Tell us your AirParcel username, and for a purchase, the order or
transaction number from your receipt.
Someone is bothering me
Open the correspondence and use Report or
Block. A report goes to a person, and a reported parcel can
be held on the ground instead of being delivered. Our standards against
child abuse are on the child safety page.
A letter has not arrived
Letters really fly: the time in the air is the distance between the two
airports divided by the aircraft's speed, so a long route on a slow
aircraft takes most of a day. The app shows each parcel that is still in
the air and when it lands. If one is overdue, email us with both
usernames.
Purchases and refunds
Fuel is bought through the App Store on iPhone and Google Play on Android,
and refunds are handled by them, not by us:
If you were charged and the Fuel never appeared, email us with the order
number. A paid purchase that has not been confirmed yet is kept and
retried, never dropped.
Deleting your account
In the app: Profile → Delete my account. Without the
app, see deleting your account. If you signed
in with Apple, deleting the account also removes AirParcel from your
Apple ID's Sign in with Apple list.
Your data
What we keep and why is in the privacy policy. The
rules of the place are in the terms.